“If the back office represents the nuts and bolts of a business–things like accounting, inventory management, and human resources–then the front office is where the rubber hits the road”
Front office system is a primary requirement for every property because every multi-departmental physical business needs to have a front office or reception to receive the Guests. So, Front office is considered as the hotelier’s face who directly interacts with Guests they first arrive at the hotel. The critical success of our front office management software is its ability to perform quick and accurate check-in and check-out functions. Microgenn’s Front Office software module gives you the access to a full management system, which includes the ability to create guest room bookings, run a daily book which shows all the rooms in the establishment at a glance, check in and out guests and transfer guest invoices. Our Front office software is empowered with a very intuitive user interface which allows your employees to access quickly and we have built-in security features associated with front office software that enables the hoteliers to control the front office more effectively and accurately.
Easy check-in and check-out
Microgenn’s front office software completely manages the process of check-in and check-out with activities like posting early check-in charges, sending notification via SMS or email etc…Hoteliers can store all their guest’s information through the front office software and also the system ensures smart handling of guests by providing information such as guest’s suggestions, complaints, hotel reviews, previous visit statistics etc. at the time of reservation and check-in.
A complete reservation management system
Reservation of the hotel rooms is one of the important responsibilities of the front office management operations. Wherever you distribute your rooms, the front office software of Microgenn always displays up-to-date room availability information. With the help of Microgenn front office software, you can easily allocate the rooms for your evolving guests without any hassles. It also provides a complete set of features to manage individual booking, corporate booking, and group booking.
Handle various transactions
Our Microgenn’s front office software allows you to handle the various transaction modes very easily. Some of the hoteliers ask for advance payment before the stay and some of them ask to pay only after the stay. So, we have made a solution for them, hoteliers can opt between them with the help of our front office software. Cash handling is also very easy in MHMS. Just point to the reservation and click to take payment in cash, credit card or post it to a leader.
SMS & Mail Integration
We have our front office software integrated with SMS and email alert module that sends key information or notification on guest’s check-in, check-out, activities, occupancy status etc… With the help of this integration, your guests can be connected with you 24/7 and you can contact or send notifications to them easily. It is also used to send SMS on birthdays, anniversaries, product launches, offers or any other festive seasons.
Simplified Night Auditing
Our front office software includes simplified night auditing module also called as front office audit, used to review the guest account transactions recorded against revenue transactions. This module guarantees the accuracy, reliability and thoroughness of front office accounting. The most convenient time to perform the audit was during the late evening and early morning hours. It provides tools and reports to track daily summary of cash and credit card activities, room revenues, revenue from point of sale, occupancy percentages and other statistics.
Store Guest profiles
Microgenn’s front office software has another interesting feature that stores records and details of the guest, corporate account and travel agent. It includes various pieces of information such as name, address, phone number, email, guest type, revenue, and preferences, stays details etc… and makes it available at front office which increases the accuracy of handling. It also gives you the list of guests who stayed and when, what was consumed, and how it was paid for.
- Room type and Rack Rate Tariff based Booking.
- Easy Check-in & Check-out.
- Quick booking.
- A complete reservation management system.
- Cashiering – Handles Various Transactions ( Advance, checkout, Refund).
- Easily usable single window dashboard for faster transactions.
- Integrated with SMS and email alert module to alert on key information including guest activities, occupancy status and etc…
- Powerful drill down up to the individual bill.
- Foreign currency exchange.
- Guest on a meal plan.
- Split bill checkout.
- Partial checkout.
- Simplified Night auditing software.